Payment Methods and Checking Out
What payment methods can I use to purchase my orders?
You will be able to pay with a credit card or through your account “on-account” with Bell.
Will I have to prepay if I use a credit card?
Yes, you will be required to prepay and add a ship to address.
Is there a fee to check out with a credit card?
There is no fee to use a credit card.
Will there be a fee for AOG orders?
There is no fee to place an AOG order.
Is there a limit to how much I can spend on a credit card?
Yes, $100,000 per transaction.
Can I create a quote in MyBell to price parts?
You cannot create quotes in MyBell for individual parts. However, you can build a cart and receive your price estimate through the total displayed in the cart
What is an Ultimate Consignee?
Ultimate Consignees purchase parts on behalf of other parties. You must fill out this section if you are purchasing for someone else.
What are the three order priorities I can select from when I order a part?
Routine - Requested ship dates must be at least 7 days out
Workstop - Requested ship dates can be 3 to 6 days out
AOG - Requested ship date can be "Today" and "Tomorrow"
What is the difference between "AOG" and "Workstop"?
"AOG" stands for "Aircraft on Ground." This means you cannot fly until your aircraft is repaired. "Workstop" means your maintenance cannot be completed without the necessary part.
Can I place an order from a different supply center other than my default center?
Yes, you can order from whichever supply center you choose. Please keep in mind that you may incur additional shipping costs.
I have specific instructions for my order, how do I communicate those instructions?
There is an order notes section where you can enter specific instructions.
Are we able to set up defaults for shipping on the new My Bell site?
You will always have a default shipping address and you can add additional ship-to addresses. If you need to change your default address, please reach out to order administrator.
Can we choose our shipping carrier?
We recommend FedEx, but you are welcome to use any carrier you wish.
Is there a limit to the amount of ship to addresses I can have?
No, you can have as many ship-to addresses as you need.
When making a drop shipment to a customer, what documents will be included?
The same documents as always. For example, order information. If you have any additional questions, please contact your order administrator.
On Vista, I can change my shipping date when I am completing my order. Will I be able to do that on MyBell?
You will not be able to change the shipping date. If you need to make changes, reach out to your order administrator.
Customs regulations in some countries require a commercial invoice, will MyBell generate the commercial invoice?
You will receive a commercial invoice, but it is packaged with the parts and not on Mybell.com